Refund policy

WIKKI WIKKI  follows a friendly policy to ensure your purchases are free of stress. We offer a “100% Buyer Protection Program” for our valued customers. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase.

All the sale, discounted, brought with a coupon and gift voucher purchases are non returnable, non refundable & non exchangeable. Please go through the size chart carefully for sale products.

Size Exchange: If the customer has any size issue with the product delivered then he/she needs to mail us at hellowikkiwikki@gmail.com  within 24 Hours from the date of delivery. If reverse pickup facility is available on your pin code we will arrange a pick-up for the same place of delivery and re-send the product. The reverse pick up charges are to borne by the customer that is Rs 250. Please Note: Reverse pick-up might not be available on few Pincodes.

In this case customer is requested to send back with customer name and mobile on it. Exchange are allowed on size issues only. Exchange will not be issued on product exchange. Customer gets a credit note, only when the desired size of the product is not in stock. 

Return : We humbly don’t take returns on items sold once.

Damaged/Wrong Delivery: If it’s a damaged/defective product, incorrect item sent, such cases are to be informed us within 24 hours of delivery. we will replace the product with the next fastest possible courier facility. However, when a product is shipped from our warehouse it goes under 3 layers of quality check and we record the process for your reference as well. Still, if there is an issue with the product we would resolve it for you.

Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.

Opening Video of the parcel for the first time is mandatory in both the scenerios otherwise we will not be able to proceed with the exchange

We don't have a return policy, which means you can not return the product . 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hellowikkiwikki@gmail.com. Please note that returns will need to be sent to the following address: 

Shree Ajay Textiles
P265, Swami Swarupananda sarani, 2nd floor Kolkata-700054
kankurgachi
9883748422

You can always contact us for any return question at hellowikkiwikki@gmail.com